- Appointment Policy
- Late Arrival Policy
- No Show/Late Cancel Policy
- Waiting Room Policy
- Exam Room Policy
- Prescription Refill Policy
- Payment Policy
We ask that all scheduled appointments arrive 5-10 minutes before their scheduled time, especially if introducing our team to a new pet as this allows enough time for the registration process to be completed before the scheduled appointment time. We do our very best to ensure we see your pet at their scheduled time, but unforeseen circumstances, such as emergencies or extended appointments, may delay your pet’s visit with us, and we appreciate your patience when these situations arise.
*If you are a scheduled drop-off appointment, please note we accept patients between 8-9 am only.
*Please have dogs properly leashed and cats in latched carriers so that we may safely transport them in and out of our hospital.
Our team aspires to make your visit a pleasurable one. In our efforts to make your visit more comfortable and to minimize your wait time, our office has implemented a late arrival policy.
A grace period of 10 minutes will be permitted for unforeseen delays an owner may encounter while traveling to the practice for their schedule appointment. If you arrive more than 10 minutes late to your scheduled appointment time, you will be given the option of either being a walk-in, if the schedule permits, or will be rescheduled for a later time or date.
This is to ensure that the patients who arrive on time do not wait longer than necessary to see the veterinarian. We will try to accommodate late-comers as best as possible, but cannot compromise on the quality and timely care provided to our other patients. We appreciate your cooperation and understanding.
No-Show & Late Cancellation Policy
We strive to provide timely, compassionate care for every patient. Missed appointments and last-minute cancellations limit our ability to offer care to other pets who may need it. To help us serve our community as effectively as possible, we have implemented the following policy.
Missed Appointment & Late Cancellation Policy
Clients who have three (3) no-shows and/or cancellations with less than 24 hours’ notice will be required to place a non-refundable deposit equal to the standard exam fee when scheduling any future appointments.
Deposit Details
- The deposit is required at the time the appointment is scheduled
- The deposit will be applied toward the total cost of your visit
- Deposits are non-refundable, including in cases of missed appointments or cancellations made with less than 24 hours’ notice
We appreciate your understanding and cooperation. This policy helps ensure we can provide care to as many pets as possible and keep appointment availability open for those who need it.
Thank you for supporting our team and allowing us to care for your pets.
In order for all patients to remain as comfortable as possible, we require that all cats arrive in carriers (with all doors/zippers closed and locked) and all dogs arrive on leashes. Please be mindful that not all pets like meeting new friends and some may be more stressed in new environments; therefore, please proceed with care when approaching other visiting pets within our hospital for not only their safety, but for others as well. Please notify our team if your pet has specific needs while in our care—we will ensure they are as comfortable and safe as possible.
Please allow us to care for your pet while in our facility. We always act in the best interest of your pet and will provide a safe and comfortable experience for them. Our veterinarians and technician team will discuss treatment options and diagnostics in the exam rooms with you at your appointment time. Please notify our team of any concerns with your pet while we are caring for them in our facility. If you need an estimate for our services, we are more than happy to provide one for you.
Please allow up to 24 hours for all medication refill requests to be processed.
Refill requests can be made by calling us at 843-399-5803 (option 1), or texting us at 843-396-5880. When submitting your request, please include your pet’s name and the medication you are requesting.
You may also request prescription refills through our Pet Portal:
https://petportal.vet/kcah
If your pet has an upcoming appointment, you may request a refill at that time—please let our team know at check-in if you need medication refilled.
Third-Party Prescription Policy
We are unable to approve prescription requests for third-party online pharmacies. If you’d like medications shipped directly to your home, please visit our online pharmacy for convenient ordering.
In order to maintain our high standard of service, we require that payment is made at the time services are rendered. Please click here for our accepted forms of payments.
