Because Kind Care Animal Hospital is considered a “close encounter workplace,” we have placed temporary protocols for our office and will continue to adhere to the CDC and DHEC guidelines as closely as possible as their recommendations are intended to assist in providing a safe and healthy workplace.
Please adhere to the following (updated March 24, 2022):
- We are offering in-person appointments with all of our doctors. If you would like to remain on curbside service for your pet’s appointment or for medication/food pick-up, we are more than happy to accommodate—please inform us of your preference at the time of scheduling or arrival.
- We respectfully ask that if you or any family member is or has recently experienced any upper respiratory symptoms or have traveled anywhere to please inform our staff.
- Our staff will abide by a “safe-distance” protocol when it comes to working with you and your pets and we kindly ask that you allow us to operate under these conditions in order for us to be here for your pets as much as possible.
- We have made certain adjustments in order to serve our clients more efficiently and will continually make necessary adjustments to meet your needs.
- Once you have arrived at our office, please call or text 843-399-5803 to let us know that you have arrived and provide us with the parking space you are in and the reason for your visit.
- Your doctors’ veterinary technician will come to your vehicle to obtain a medical history from you about your pet. Your pet will then be led into the building by the technician.
- Please have dogs properly leashed and cats in latched carriers so that we may safely transport them in and out of our hospital.
- Once your pet’s exam/services are complete, the doctor will call you to discuss their findings and your pet will be returned to you by the technician.
- A client service representative will then call you for payment once the doctor advises them that you are ready to settle up. We ask that you please remain in the parking lot and wait for our call and not dial back in as our call volume has increased.